Patient Information & Frequently Asked Questions
Appointments & Access
Can I book an appointment myself?
- Phone: (03) 9022 8677
- Email: reception@360dermatology.com.au
Do I need a referral?
A valid GP referral is required to claim Medicare rebates. You may upload or email your referral when booking, or your GP can send it directly to our clinic on your behalf.
We recommend obtaining a referral for all appointments to support comprehensive and coordinated care. A referral from your GP provides important medical history to help guide your assessment and management. We value working closely with your GP and will provide updates to ensure continuity of care.
GP referrals are generally valid for 12 months, while specialist referrals are valid for 3 months unless otherwise specified.
How soon can I get an appointment?
What are your opening hours?
At 360° Dermatology, we are currently only open on Fridays from 8:30am to 5:00pm.
Fees & Payments
What are your consultation fees?
Our fees vary depending on the type and length of the appointment. Please contact our clinic for the latest rates.
- First consultations are billed at a higher rate
- Review appointments within 12 months are billed at a reduced rate
- Procedures performed during your consultation attract an additional fee. You can claim a Medicare rebate.
With a valid referral, you can claim a Medicare rebate.
Do you offer follow-up or review appointments?
Yes. Review appointments are offered when we need to monitor your progress, assess treatment results, or carry out further procedures.
- Reviews booked within 12 months of your first visit are billed at a reduced rate
- After 12 months, a new consultation fee applies
- A valid referral is required for Medicare rebates — our team can confirm this for you
Do you offer bulk billing?
No. We are a private clinic and do not offer bulk billing. Consultation fees are payable on the day of your appointment. Procedures performed at the same visit incur additional fees. Medicare rebates can be claimed on your behalf.
What happens if I need to cancel?
If you are unable to attend your appointment, we kindly ask that you provide at least two business days notice so the appointment can be offered to another patient.
A cancellation fee of $75 may apply for late cancellations or missed appointments.
Do you see DVA card holders?
Do you see WorkCover patients?
Can I use private health insurance?
Services & Procedures
What does a skin check involve?
A skin check is a thorough examination from head to toe, including hard-to-see areas. If any concerning spots are identified, we may recommend monitoring, photography, or a biopsy. You can claim a Medicare rebate for this service with a valid referral.
Do you perform surgical procedures?
Yes, we perform a variety of minor surgical procedures onsite. More complex cases can be referred to an appropriate surgical specialist.
Are cosmetic consultations available?
Yes. Cosmetic consultations are privately billed and not claimable through Medicare. We will discuss your concerns, outline treatment options, and create a personalised plan.
Getting Here
How to get here by car?
Located within La Trobe Private Hospital on Plenty Road, Bundoora, with easy access from major roads
- Ample on-site parking is available ($9 for up to 1 hour, free for stays under 30 minutes)
- Street parking is limited, so on-site parking is recommended
- For the fastest driving route, enter “La Trobe Private Hospital” into Google Maps or your GPS
How to get here by public transport?
Get here by Tram, Bus, Train or Shuttle
- Tram: Route 86 (Bundoora RMIT) – stops directly outside the hospital
- Bus: Routes 240, 250, 360, 550, 551 – all next to the hospital
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Train:
Reservoir Station (Mernda line) – connect to tram or bus services
Heidelberg Station (Hurstbridge line) – connect to bus services - Shuttle: 301 Express Shuttle – runs from Reservoir Station to La Trobe University, next to the hospital (frequent service during university semesters)
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Additional Bus Connections:
Bus 551 – Heidelberg Station to La Trobe University
Bus 561 – Pascoe Vale to Reservoir
Bus 548 – from Kew, connecting to nearby tram/train services - Plan your trip: ptv.vic.gov.au/journey
Ready to get started?
Book your dermatologist appointment
Skin, hair and nail concerns can be complex, and specialist assessment can provide clarity and reassurance. At 360 Dermatology, each consultation is focused on understanding your condition and developing a personalised treatment plan.